Collaboration compounds when you make it easy to do between team members.
Teams can now collaborate by sharing customer and activity details from the App to other members within their hierarchy via WhatsApp, Viber, other social channels and email. Shared links will be visible to users within BeatRoute App in a secure way.
Here are some examples of how your teams will be collaborating in the moment and the context;
Managers have a Feed of Actionable Insights on the HomePage Itself
Managers will now get a feed of insights and updates in form of cues and notifications on their homepage itself.
Our CuesBot discovers insights on customers and team, and creates a feed for easy accessibility and lets them get into drill down details with nudges to take action.
Enrichment of Customer Profile by Team with Approval
Get your teams to propose new classification, loyalty program membership or simple addition of profile data, however with an approval process. With this release we are democratizing the customer profile enrichment. Now you can freely get your front line to provide more information and suggestions, and make the approval process easier by informing managers of changes and letting them approve it on the App itself. To utilize this you can choose who can approve from the configuration.
Our goal has been to help customers run differentiated engagement with customers based on rich profile data and this is another step in that direction.
De-duplication Algorithm to Assist in Approving Customer Profile Changes
At the time of approving changes on the App, our De-dupe algorithm assists them in pointing out if there are potential duplicates to newly updated/added customers.
Approver will have the option to see all potential duplicates on the App itself and to approve or reject the change.
GPS Location Capturing Goes Next Level
We are releasing a next version of our location capturing algorithm to significantly increase the probability and speed of location capture.
This will mean most activities will have location even in case of low GPS signal environments across all devices.