Common Login Issues and Assistance

Modified on Fri, 05 Apr 2024 at 05:27 PM

Q1: Unable to log in to BeatRoute?


Common Login Issues:

  • Forgotten password
  • Incorrect username/email/mobile
  • Technical errors preventing login


Recommended Solutions:
 

1.1 Forgotten Password:


Issue: Unable to log in due to a forgotten password.

   
Solution: 

  • Visit the login page and click on the "Forgot Password" link.
  • Follow the instructions to reset your password via email.
  • Check your inbox for the password reset email and follow the prompts to create a new password.
  • Try logging in with the new password.


OR

     Click here  to know more about reset password steps.


1.2 Incorrect username/Email/Mobile:


Issue: Unable to log in due to an incorrect username , email or Mobile.

   
Solution:

  • Double-check the spelling/number of your username/email address/mobile number.
  • If you're unsure of your username/email, contact your BeatRoute admin/reporting person/support for assistance.



1.3. Technical Errors:


Issue: Encountering technical errors when attempting to log in.

   
Solution:

  • Please contact support at support@beatroute for further troubleshooting assistance.



Q2: Is an internet connection necessary for accessing BeatRoute every time?

 A: No, you don’t need the internet every time to log in. The internet is required only during the first login of the day and for syncing activities. Once logged in, you can continue activities even with interrupted internet connectivity within the next 24 hours.

 

Q3: Does it require a verified email ID to reset the password?

 A: Yes, a verified email ID is required.

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